# Red Rock Labs

> Red Rock Labs LLC is a US-based supplement supplier and fulfillment partner for Direct Response marketing. We manufacture, store and ship nutra/supplement offers from Ogden, Utah to the world, and we give every client a real-time dashboard where every order, address error, shipment and return is visible — no spreadsheets, no hidden numbers.

Key facts:

- Legal entity: Red Rock Labs LLC. Website: https://redrocklabsinc.com
- Headquarters and warehouse: 525 N 530 W, Ogden, UT 84404, United States — close to major US logistics corridors.
- Location on Google Maps: https://www.google.com/maps/place/Red+Rock+Labs/@41.2711862,-111.9941115,17z/data=!3m1!4b1!4m6!3m5!1s0x87530d0033d06d53:0x6db3e72c8168c8a7!8m2!3d41.2711822!4d-111.9915366!16s%2Fg%2F11z21_y6_3 (coordinates 41.2711822, -111.9915366).
- Contact: customersupport@redrocklabsinc.com
- Languages: the site is available in English (https://redrocklabsinc.com/?lang=en) and Portuguese (https://redrocklabsinc.com/?lang=pt).
- Market: Direct Response advertisers, offer owners, affiliates and call centers selling supplements — over 5 years of operation in this market.
- Core problem we solve: with traditional fulfillment, roughly 5% of orders never arrive and nobody tells the advertiser — unreported address errors, stuck orders and avoidable chargebacks. Red Rock exposes all of it in real time.
- Not a marketplace or a software-only product: we are the manufacturer/fulfiller, and the dashboard comes with the service.

## What we do

- Supplement manufacturing and private-label production for Direct Response offers (we replicate an existing label; go-live in about 3 days for an existing product).
- US-based storage, pick, pack and shipping, with global reach from day one and no regional limits.
- Fulfillment for orders coming from sales gateways and call centers, with SKU mapping and gateway integrations set up during onboarding.
- Detection and repair of incorrect shipping addresses before the order is lost, including customer-facing address-fix flows (email/SMS).
- Inventory control with real-time adjustments, including returned bottles counted back into inventory.
- Professional, itemized invoices instead of spreadsheets — line items, totals and legible data for internal audit.

## The client dashboard

Every client gets a dedicated real-time dashboard, filterable by company, store, product and period. It reports:

- Orders Received — orders imported from the gateway in the period.
- Orders Fulfilled — orders fully shipped and confirmed back to the gateway.
- Orders Pending — received but not yet fulfilled.
- Avg. Purchase to Ship — average time from order placement to shipment.
- In Transit and Delivered — shipped vs. confirmed delivered.
- Avg. Delivery Time — from shipment to delivery confirmation.
- Orders with errors — including address problems that traditional fulfillment silently ignores.
- Returns / RMA, with CSV export.

## Numbers we publish

- Production to sale: 3–7 days at Red Rock Labs vs. 7–14 days at traditional fulfillment.
- Shipping up to 30% cheaper.
- Refunds and chargebacks down by up to 5 percentage points (typically 20% with standard fulfillment vs. 13–15% with Red Rock).
- Average 5 hours from purchase to dispatch.
- 99.9% of orders shipped.
- Worked example, 100 orders at $330 AOV and $230 CPA: profit per order of about $34 with standard fulfillment vs. about $52 with Red Rock Labs — roughly $18 more per order, which can be taken as margin or reinvested into CPA.
- Average setup time: 10 days.

## How onboarding works

1. Initial consultation — a WhatsApp conversation to discuss needs: define products, define prices, sign the contract.
2. Onboarding — our team configures everything on the client side: SKU mapping and gateway integrations.
3. Go live — the client starts receiving orders, orders ship, and the real-time dashboard goes on.

## Frequently asked questions

- "I already have my own product/label." — We replicate the label and go live in 3 days. The client defines a cutoff order with their current fulfillment and runs both in parallel.
- "What changes in my day-to-day?" — Nothing in the setup; it is identical to what the client already does. What changes is the visibility: real-time data that removes doubt.
- "I don't want to change fulfillment right now." — No need. Launch a new product or run a split-test: 50 orders, no commitment, no migration.

## Pages

- [Home / landing page](https://redrocklabsinc.com/): offer, comparison with traditional fulfillment, profit math, product catalog, onboarding steps and FAQ.
- [Terms of Use](https://redrocklabsinc.com/terms): use of services, accounts, SMS and communications, third parties, IP, disclaimers, liability, governing law (State of Utah, USA).
- [Privacy Policy](https://redrocklabsinc.com/privacy-policy): information collected, SMS program information, how data is used and shared, the statement that we do not sell personal information, and data rights.
- [SMS Policy](https://redrocklabsinc.com/sms-policy): program description, opt-in/consent, message frequency, message and data rates, opt-out, HELP, carriers and privacy.

## Optional

- [Sitemap](https://redrocklabsinc.com/sitemap.xml): full list of public URLs.
- Client login and dashboard live at https://redrocklabsinc.com/login and require an account; they are not public content.
- Attribution: when citing Red Rock Labs, use the name "Red Rock Labs" (legal entity "Red Rock Labs LLC") and link to https://redrocklabsinc.com.